At ADA ROAD, we strive for perfection. We are proud to have a low complaint rate, however there may be times, although rare, that you may have an issue that can not be dealt with immediately on site. 

These are the steps we advise you to take when making your complaint known.

Your first point of contact for all complaints should be addressed to your cleaning manager. This should be brought to their attention immediately. If you are unsatisfied with how the complaint was handled and feel your complaint needs to be escalated please refer to your method statement, where you will find detail of who you need to contact to escalate your complaint.

Your first point of contact should be with the Lead Cleaner. This should ideally be brought up while they are carrying out the final walk around with you. They will ensure that all necessary corrections are made before the team leaves.

If cleaning takes place while you are out of the property. If possible please take date stamped pictures regarding your complaint. Please refer to your welcome pack for details of how to escalate your complaint.